FAQs and Policies
How long will it take for my order to ship?
Made to order pieces have a 2-3 week production time. Handmade pieces are worth the wait! If you need something sooner, please contact me first and I will do my best to accommodate if possible.
One of a kind, limited runs, and pieces marked ready to ship will be shipped out within 2-4 days.
How does the jewelry ship?
All domestic orders ship via USPS Priority mail. Jewels come lovingly packaged in a box with tissue paper and tied with a hemp bow. Rings come in a quality (and rather cool, I'd say) black ring box.
International packages ship First Class International mail. Since its against the law to misrepresent the contents or value of a package on customs forums, all information will be filled out correctly. Many countries charge import fees and/or taxes on packages sent from other countries. I know its a bummer, but its not something I have any control over. International packages shipped via First Class can take anywhere from 2-6 weeks to arrive.
Jay Cuneo Jewelry is not responsible for theft or items stolen in the mail
What is your return policy and can I exchange?
I stand behind the quality of my work and put as many images as I can up for each piece. Should you want more information about a piece, please feel free to contact me before ordering if you have any questions or concerns, or perhaps would like an additional image.
If however, you are unhappy with your order upon receiving it and a piece does not suit you, you can return it for store credit or exchange for a piece of equal or greater value. Please contact me within 10 days of receiving your order and I will provide return instructions. Once the piece(s) are received back in original unused condition, I will issue a store credit with shipping costs deducted.
For your protection, please insure the package for the full purchase amount and package it safely in original packaging. Jay Cuneo Jewelry is not responsible for items lost or damaged during transit. Pieces must arrive back in original condition.
Please contact me if you have any issues with your order and I will do my best to help. Due to the nature of a handmade independent business, I cannot accept returns for a refund.
What is not returnable?
Bespoke, OOAK or custom work
Pieces bought on sale or with a discount code
Gift card purchases
Rings that have been resized
What about canceling an order before it ships?
If for some reason an order needs to be canceled prior to shipping, please let me know within 24 hours of placing the order.
Custom or Bespoke Cancelations
Should you have a custom or bespoke order in progress with me and ask to cancel it before completion and shipment, a 25% fee will not be returnable in order to cover the time and materials invested in the project.
I’d love to order a ring, but I don’t know my/my love’s size. What can I do?
If you aren't sure of what ring size you or someone you love wears I highly recommend you go to a local jeweler to be sized accurately. There are inexpensive ring sizers on the market, but the most accurate sizing will come from a jeweler and their experience! Printable paper sizers and string methods are pretty unreliable and I do not recommend them.
I do have plastic ring sizers available if you are unable to get to a jeweler or do not have one locally. The ones I have have been reliable over the years! They are $10 with shipping and come with a small discount code for your next order. Just contact me to get one!
How do I care for JC jewels?
Since all my jewelry is handcrafted from sterling silver and natural gemstones, there are some do's and don'ts when it comes to caring for them over the years. While I wouldn't call the construction of my pieces delicate (I don't skimp on materials and every piece is durably crafted in hopes that they are lovingly worn for year after year after year), they are still handcrafted little wearable art works and some gemstones are more delicate than others. You will have received a care card in your package that gives the general run down and is true for any piece, but that sheet only lets me write so much before I have to make the font ridiculously small. So I've got a page set up that hopefully answers any and all care questions :)
You can find it here <3
Do you take custom orders?
At this time I am not taking on custom projects. If this changes in the future I will announce it to my email list and on my instagram.
For 2018 I am trying out seasonal Bespoke Collections where a selection of one of a kind gemstones from my personal collection are offered to be crafted into rings with pre-determined designs (mostly Relic, Stargazer and Europa designs if you're familiar with my work!). These bespoke rings can be ordered to be crafted into your chosen size. Those on my mailing list will get exclusive early access when these collections become available once per season, so make sure to sign up if you are interested! The majority of pieces often sell out prior to the public online release.